Refund Policy

Clear Refund Guidelines For Our Services

At Free URL Submit, we aim to provide transparent and reliable business listing services. This Refund Policy explains how refund requests are handled for Free Listings, Starter Pro Annual Listings, Premium Lifetime Listings, and promotional purchases.

Please review this policy before purchasing any paid listing package.

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Fair & Transparent

We review refund requests carefully to provide fair solutions while protecting the integrity of our directory services.

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Plans

365

Days

24h

Support
Refund Information

Understanding Our Refund Process

Free URL Submit provides digital business directory services, including listing publication, online visibility, and marketing opportunities. Because these services involve digital delivery, refund eligibility depends on the status of the service provided.

We encourage customers to contact our support team first so we can help resolve any issue before requesting a payment dispute.

Last Updated: July 2026

1. Free Listing Refund Policy

Free URL Submit provides a Free Listing option for eligible businesses. Since Free Listings do not require payment, they are not eligible for refunds.

  • Free Listing approval is subject to manual review.
  • Submitting a Free Listing does not guarantee approval.
  • Free Listings may have limited visibility periods according to the current program rules.
  • Businesses that do not qualify for Free Listing may choose to purchase a paid listing package if available.

2. Starter Pro Annual Listing Refund Policy

Starter Pro Annual Listing is a digital visibility service that provides a business listing placement for 365 days after activation.

Refund Considerations:
  • Refund requests must be submitted before the listing has been published or activated.
  • Once the listing has been reviewed, approved, and published, the service is considered delivered.
  • Requests made after significant service delivery may not qualify for a refund.
  • Each refund request will be reviewed individually.

If there is an issue with your listing setup or service activation, please contact our support team so we can assist you.

3. Premium Lifetime Listing Refund Policy

Premium Lifetime Listing is a one-time payment service that provides long-term business directory visibility while the listing complies with our platform requirements.

Refund Considerations:
  • Refund requests should be submitted before listing activation.
  • Once a Premium listing has been reviewed, approved, and published, the service has been delivered.
  • Lifetime availability does not represent a guarantee of specific traffic, sales, ranking, or business results.
  • Listings removed due to policy violations may not qualify for refunds.

4. Promotional Discount Rules

Free URL Submit may provide limited-time promotions, discount codes, and special campaigns throughout the year.

  • Promotional discounts are valid only during the announced campaign period.
  • Discount codes must be applied before completing payment.
  • Expired promotions cannot be applied retroactively.
  • Promotional purchases follow the same service delivery and refund conditions as standard purchases.

Example: August promotional discounts may provide reduced pricing for Starter Pro Annual Listing and Premium Lifetime Listing during the campaign period only.

5. Payment Disputes & Chargebacks

Customers are encouraged to contact Free URL Submit before opening a payment dispute or chargeback request.

Many issues can be resolved quickly through direct communication, including listing questions, account issues, payment verification, or service clarification.

  • Unauthorized or fraudulent transactions will be investigated.
  • False chargeback claims may affect future access to our services.
  • We may provide transaction records and service information to payment providers when reviewing disputes.

6. How To Request A Refund

Customers who believe they qualify for a refund may contact our support team with the following information:

  • Full name and account email address.
  • Business listing name.
  • Order details or transaction information.
  • Reason for the refund request.

Providing complete information helps us review requests faster and provide the most appropriate solution.

7. Refund Review Process

All refund requests are reviewed individually to ensure a fair outcome for both customers and our platform.

  • We review the purchase date and service status.
  • We check whether the listing service has already been delivered.
  • We evaluate the reason for the refund request.
  • We may contact the customer for additional information if required.

Approval or rejection decisions are based on the circumstances of each individual request and the applicable service conditions.

8. Refund Processing Time

If a refund is approved, processing time may vary depending on the payment method and financial institution.

  • Free URL Submit will process approved refunds through the original payment method when possible.
  • PayPal refunds may require additional processing time according to PayPal's policies.
  • Customers should allow sufficient time for the refund to appear in their account.

9. Contact Us

If you have questions about refunds, payments, or your listing service, please contact our support team.

Website: crm.free-url-submit.com

Email: Refund Policy Support

Support Hours: Monday - Friday, 9:00 AM - 5:00 PM ET